Economic Daily:

I learned that Henan has introduced a series of policy measures to optimize the business environment, such as establishing a platform for "enjoying enterprise-friendly policies without application" and establishing a provincial business environment complaint and reporting center. What other measures has Henan province taken to optimize the business environment? What are the next steps? Thank you.

Wang Kai:

Mr. Ma Jian, please answer this question.

Ma Jian:

Thank you for your question. To judge the quality of the ecological environment, just see if the birds fly here to vote. To judge the quality of the business environment, watch if enterprises come here to invest. In recent years, Henan has continuously treated the optimization of the business environment as a major project and strategic foundational work, achieving significant results. Our efforts can be summarized in four areas:

First, we are enhancing systematic planning and leadership capability. We closely follow the needs of enterprises, continuously deepen reforms, and push for policy iteration and upgrades on an annual basis. We have launched more than 1,000 reform measures in total. Last year, the CPC provincial committee held a plenary session and made special arrangements for comprehensive reforms to support the business environment. We established the pillars to optimize the business environment, using stable policy support to guide corporate expectations, boost corporate confidence, and ensure that enterprises truly benefit from these policies.

Second, we are building the foundation by combining both soft and hard environments. We are committed to simultaneously promoting and improving the soft and hard environments for investment. For instance, we have spent more than a decade turning Henan's star-shaped high-speed rail network from a "paper blueprint" into a "land thoroughfare." The China (Zhengzhou) International Mail Distribution Port has officially opened, becoming the fourth of its kind in the country after Beijing, Shanghai, and Guangzhou. We continue to deepen reforms such as "handling matters in one go," addressing complaints immediately, and implementing policies for enjoying enterprise-friendly policies without application. Our integrated government service capability has ranked in the top group nationwide for two consecutive years. We regularly conduct the "Ten Thousand People Assisting Ten Thousand Enterprises" initiative, which has helped solve over 110,000 problems for enterprises. We are striving to create an environment where businesses can "stay and thrive" by optimizing the hard environment and overcoming soft environment barriers.

Third, we are promoting practical results through evaluation and improvement. We consider enterprise satisfaction to be the golden standard for the business environment. For five consecutive years, we have conducted business environment evaluations, assessing the effectiveness of reforms, identifying problems, proposing policy recommendations, and implementing targeted reforms from the perspective of enterprises, ensuring that they truly feel the benefits. The vitality of business entities has significantly improved. As the governor just mentioned, the number of business entities in the province has exceeded 11 million, ranking fourth nationwide.

Fourth, we are responding to appeals and solving difficult issues. We insist on taking the rule of law as the core focus of optimizing the business environment. We actively explore new models for responding to enterprise demands, establishing the provincial business environment complaint and reporting center, opening complaint and reporting channels, setting up an online platform for complaints and reports, and issuing measures for investigating and handling business environment complaints and reports to form a closed-loop resolution mechanism for corporate complaints, allowing enterprises to "have somewhere to file a complaint and have a solution if they have a complaint." We sincerely stand up for companies, help them resolve issues, and effectively safeguard business entities' legitimate rights and interests. 

There is always room to optimize the business environment. We will make persistent efforts and continue to promote the development of a market-oriented, law-based, and international business environment that meets high standards. This will make enterprise investment more convenient and efficient and public services more comfortable and convenient.

Thank you.